QADDUS Collection (“we”, “us”) respects your privacy. This policy applies to information collected through our website and related communications (for example, email confirmations when you place an order).
Important: This is standard ecommerce wording for transparency. It is not legal advice. You should have it reviewed for your business, especially if you sell across borders or use advertising pixels.
Information we collect
- Contact and account details — name, email address, phone number, and shipping address when you checkout or contact us.
- Order information — items purchased, size selections, payment method type (e.g. cash on delivery), and order references.
- Technical data — browser type, device, approximate region, and pages viewed, collected through normal server and analytics tools if you enable them.
- Messages — content you send via contact forms or email.
How we use information
- To process, fulfil, and communicate about your orders.
- To respond to requests and provide customer support.
- To improve our site, products, and communications.
- To comply with law, prevent fraud, and protect our business and customers.
- With your consent, where required — for example marketing emails (you can unsubscribe at any time).
Legal bases (where applicable)
Depending on your location, we may rely on performance of a contract (processing your order), legitimate interests (security and improvement), consent (marketing), or legal obligation.
Sharing information
We may share data with:
- Service providers who help us host the site, send email, or process payments — only as needed for those services.
- Authorities when required by law or to protect rights and safety.
We do not sell your personal information.
Retention
We keep order and customer records as long as needed for fulfilment, accounting, disputes, and legal requirements, then delete or anonymise them according to our internal schedule.
Security
We use reasonable technical and organisational measures to protect data. No method of transmission over the internet is 100% secure.
Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your data, or to object to certain processing. Contact us at the details below to make a request. You may also complain to your local data protection authority.
International transfers
If we or our vendors process data in another country, we ensure appropriate safeguards where the law requires them.
Children
Our services are not directed at children under 13 (or the age required in your region). We do not knowingly collect their data.
Changes
We may update this policy and will post the new version on this page with a revised “Last updated” date.
Contact
For privacy questions, contact us through our contact page or the business details shown in our site footer.